Please read our Terms & Conditions of business in full, then complete your details and sign below. When you submit, a signed PDF copy is emailed to you and to Kingdom Removals.
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A non-refundable deposit is required to secure your removal date: £300.00 for local removals or £500.00 for long-distance removals. If you cancel your booking within 10 days of the agreed removal date, the deposit will be retained by Kingdom Removals Ltd.
Unless otherwise agreed in writing, the outstanding balance must be paid in full by the day before your scheduled removal date. Kingdom Removals Ltd reserves the right to suspend or postpone the removal until cleared funds have been received.
Acceptance of this quotation by email and/or payment of the required deposit confirms that you have read, understood and accepted Kingdom Removals Ltd's Terms and Conditions. Upon receipt of your email acceptance or deposit, a legally binding contract is formed between you and Kingdom Removals Ltd.
Interest may be charged on overdue accounts at 4% per annum above the Royal Bank of Scotland plc base rate, together with any reasonable costs incurred in recovering outstanding sums.
Account Name: Kingdom Removals Ltd
Bank: Royal Bank of Scotland
Sort Code: 09-01-28
Account Number: 88759286
VAT Registration Number: 287831557
We understand that moving home or business can be a stressful experience. Our experienced and fully trained staff are committed to providing a professional, reliable and courteous service, ensuring that your move is completed safely, efficiently and with the minimum possible disruption.
Kingdom Removals Ltd is proud to have received industry recognition for the quality of its services, including:
SME News – Best Family-Run Home Removals Business (2020)
Corporate LiveWire Edinburgh Prestige Awards – Best Removals Company in Edinburgh (2019)
Logicsofts – Top Removals Company in Edinburgh (2019)
We encourage prospective customers to read independent reviews of our services:
Trustpilot
Removal Reviews
Kingdom Removals Ltd maintains the following insurance cover:
Public & Products Liability Insurance
Provider: Simply Business
Policy No.: ECBI2889257XB
Cover: £2,000,000
Goods in Transit Insurance
Provider: Novas Insurance
Policy No.: CRA013737REM
Cover: £20,000
Our quotation is based upon normal vehicle access and unrestricted parking at both collection and delivery addresses.
If there are parking restrictions, limited vehicle access, long carrying distances, multiple flights of stairs, narrow roads, weight restrictions or any other access difficulties, you must notify Kingdom Removals Ltd before the removal date.
Failure to advise us of access restrictions may result in additional charges where extra labour, waiting time, specialist equipment or smaller shuttle vehicles are required to complete your removal safely and efficiently.
Effective Date: January 2026
Kingdom Removals Ltd
Registered Office
3B Ormiston Terrace
Edinburgh
Operational Headquarters
10 McLean Place
Whitburn
EH47 0AF
Company Registration Number: SC735170
VAT Registration Number: 287831557
Email: info@kingdomremovals.com
Website: www.kingdomremovals.co.uk
These Terms and Conditions govern every contract entered between Kingdom Removals Ltd ("the Company", "we", "our" or "us") and the Customer ("you" or "your") for the provision of removal, packing, transportation and associated services.
By accepting our quotation, paying a deposit or instructing us to carry out work, you agree that these Terms and Conditions form part of the contract between us.
These Terms are written in accordance with the laws of Scotland and the applicable consumer legislation of the United Kingdom.
Nothing within these Terms affects your statutory rights.
Throughout these Terms:
Company means Kingdom Removals Ltd.
Customer means the individual or organisation accepting our quotation.
Goods means all items, furniture, effects, boxes and possessions which are to be moved by us.
Removal Date means the agreed date on which services are to commence.
Storage Provider means any independent third-party company providing storage facilities.
Working Day means Monday to Friday excluding Scottish public holidays.
3.1 All quotations remain valid for thirty (30) days unless otherwise stated.
3.2 Quotations are prepared using information supplied by the Customer during surveys, telephone discussions, emails or online enquiries.
3.3 Any quotation is based upon the volume of goods declared by the Customer.
3.4 Should additional items be added before or on the day of removal, we reserve the right to:
postpone the removal where necessary.
3.5 Where access arrangements differ from those disclosed when the quotation was prepared, additional charges may apply.
Examples include:
congestion or road restrictions.
3.6 Unless specifically stated, quotations do not include:
cleaning services.
4.1 A booking is not confirmed until Kingdom Removals Ltd has received written acceptance of the quotation together with any required deposit.
4.2 We reserve the right to refuse bookings until payment has cleared.
4.3 Once confirmed, the agreed removal date will be reserved exclusively for the Customer.
5.1 A deposit may be required to secure your removal date.
5.2 Deposits are non-transferable unless agreed by us in writing.
5.3 Where the Customer cancels within ten (10) days of the removal date, the deposit will normally be forfeited.
5.4 If Kingdom Removals Ltd is unable to carry out the removal due to circumstances entirely within our control, any deposit paid will be refunded in full.
6.1 Unless otherwise agreed in writing, payment of the outstanding balance must be received no later than the day before the removal.
6.2 Storage charges arranged through third-party providers are invoiced separately where applicable.
6.3 We reserve the right to withhold unloading or delivery until cleared funds have been received.
6.4 Interest may be charged on overdue invoices at four percent (4%) above the Royal Bank of Scotland base lending rate together with any reasonable recovery costs permitted by law.
The Customer agrees to:
empty drawers containing loose heavy objects unless agreed otherwise.
Failure to comply may result in delays or additional charges.
For safety and legal reasons, Kingdom Removals Ltd will not transport:
dangerous goods prohibited by law.
The Company reserves the right to refuse to transport any item considered unsafe or unlawful.
9.1 Where Kingdom Removals Ltd has been contracted to provide a packing service, we will supply suitable packing materials and exercise reasonable skill and care in packing your goods.
9.2 Our packing service is intended to provide appropriate protection for normal domestic and commercial removals. However, no packing method can guarantee that fragile items will remain free from damage during transport.
9.3 Customers should identify any particularly fragile, valuable or sentimental items before packing begins.
9.4 Unless otherwise agreed in writing, our staff will determine the most appropriate packing method for each item.
9.5 Customers should not pack prohibited or hazardous goods within boxes provided by Kingdom Removals Ltd.
9.6 Any sealed boxes packed by the Customer are transported at the Customer's own risk regarding their internal contents unless damage results directly from our negligence during handling.
10.1 Where goods have been packed by the Customer, we cannot accept responsibility for damage caused by:
movement of contents within boxes.
10.2 We reserve the right to refuse to transport boxes that appear unsafe or excessively heavy.
10.3 Customers are encouraged to use quality removal cartons and packing materials suitable for transportation.
11.1 Unless specifically included within our quotation, furniture dismantling and reassembly are not included.
11.2 Where dismantling has been agreed:
we cannot guarantee the structural integrity of older furniture after dismantling and reassembly.
11.3 Flat-pack furniture may weaken each time it is dismantled and rebuilt. Kingdom Removals Ltd accepts no responsibility for failure of joints, fittings or fixings resulting from previous assembly, age or manufacturing defects.
Unless specifically agreed in writing, Kingdom Removals Ltd does not:
reconnect appliances at the destination.
The Customer remains responsible for ensuring appliances are professionally disconnected where necessary.
13.1 Our quotation assumes normal access for a removal vehicle.
13.2 Additional charges may apply where:
excessively long carrying distances are required.
13.3 Customers must advise Kingdom Removals Ltd before the removal if any access restrictions exist.
13.4 Where additional labour or smaller shuttle vehicles are required due to restricted access, these costs may be added to the final invoice.
14.1 The Customer is responsible for arranging any parking suspensions, permits or permissions required unless we have agreed otherwise in writing.
14.2 Parking charges, permits and local authority fees are payable by the Customer.
14.3 Where removal vehicles are delayed due to unavailable parking, waiting time may be charged.
14.4 Kingdom Removals Ltd will not be responsible for parking penalties arising from instructions given by the Customer.
Although every effort will be made to arrive at the agreed time, Kingdom Removals Ltd cannot guarantee exact arrival times.
Delays may occur due to:
events outside our reasonable control.
Where delays occur, we will keep Customers informed whenever reasonably possible.
Where removals are dependent upon the completion of a property purchase or sale:
16.1 Kingdom Removals Ltd cannot be held responsible for delays caused by solicitors, lenders, estate agents or any third party.
16.2 Waiting time caused by delayed release of keys may be chargeable.
16.3 Where delays become excessive, additional labour charges may apply.
16.4 Overnight storage or additional transport costs resulting from delayed completion will be charged where reasonably incurred.
Our quotations allow for reasonable loading and unloading times.
Additional waiting charges may apply where delays are caused by:
customer requests to suspend work.
Waiting time will normally be charged in hourly increments.
Kingdom Removals Ltd will exercise reasonable care while moving goods.
However, we shall not be liable for damage arising where:
items are moved contrary to our recommendations.
Customers must advise us of any newly decorated surfaces, delicate flooring or special access requirements before work begins.
Customers should notify Kingdom Removals Ltd before the removal if any individual item has a replacement value exceeding £1,000.
Examples include:
specialist electronics.
Where appropriate, additional insurance may be recommended.
Failure to declare particularly valuable items may limit our liability to the extent permitted by law.
20.1 Kingdom Removals Ltd maintains Public Liability Insurance and Goods in Transit Insurance appropriate to the services we provide.
20.2 The level of cover applicable to your removal shall be as stated on your quotation or confirmation of booking.
20.3 Customers are strongly advised to arrange separate insurance for jewellery, cash, antiques, artwork, collectibles, sentimental items and any items of exceptional value.
20.4 Unless otherwise agreed in writing, our insurance does not provide "new for old" replacement.
20.5 We shall not be responsible for any uninsured loss exceeding the limits of our liability.
20.6 Customers must declare any item valued at more than £1,000 before the removal takes place. Failure to do so may affect any claim.
20.7 If additional insurance cover is requested, this must be agreed before the removal date and any additional premium paid.
21.1 Kingdom Removals Ltd will exercise all reasonable skill and care when providing removal services.
21.2 Our liability is limited to loss of or damage to goods directly caused by our negligence.
21.3 We shall not be liable for:
inherent defects in the Goods.
21.4 Nothing in these Terms excludes or limits liability for:
any liability that cannot legally be excluded under Scottish law.
22.1 Our staff will exercise reasonable care while carrying out the removal.
22.2 We cannot accept responsibility for:
damage caused where furniture cannot reasonably fit through openings.
22.3 Customers should notify us before the removal of:
restricted structural access.
The Customer shall remain responsible for:
losses arising from inaccurate information provided to us.
The Customer agrees to indemnify Kingdom Removals Ltd against any reasonable losses arising from breach of these obligations.
24.1 Customers should inspect their goods as soon as reasonably possible after delivery.
24.2 Any visible damage should be brought to the attention of our crew before they leave the property where practicable.
24.3 Written notification of any claim should be submitted within seven (7) days of delivery.
24.4 Claims should include:
supporting evidence where available.
24.5 Kingdom Removals Ltd reserves the right to inspect damaged items before repairs are undertaken.
24.6 No liability is accepted where repairs are carried out before inspection without our written agreement.
25.1 Storage Arrangements
Where storage is requested, Kingdom Removals Ltd arranges secure containerised storage using an independent third-party storage facility.
The storage containers are rented by Kingdom Removals Ltd from the storage facility, and all storage operations are managed by Kingdom Removals Ltd on behalf of the Customer.
The Customer's contract for storage is with Kingdom Removals Ltd and not directly with the storage facility.
25.2 Storage Facility
Although Kingdom Removals Ltd remains responsible for the storage service provided to the Customer, the storage containers are housed within secure premises owned and operated by an independent third-party storage provider.
Kingdom Removals Ltd pays the storage provider for container rental, site security and any applicable insurance relating to the storage facility.
25.3 Storage Charges
Storage charges will be invoiced by Kingdom Removals Ltd in accordance with the quotation or any subsequent written agreement.
Charges continue until the Customer provides reasonable written notice that storage is no longer required and all outstanding balances have been paid.
25.4 Access to Stored Goods
Access to stored goods is available by prior appointment only.
For security reasons, Customers must not enter storage containers without the agreement of Kingdom Removals Ltd.
Where access requires handling or movement of containers by the storage facility, additional charges may apply.
25.5 Liability During Storage
Kingdom Removals Ltd shall exercise reasonable care when transporting goods into and out of storage.
Whilst goods remain in storage, Kingdom Removals Ltd will take reasonable steps to ensure that the third-party storage provider maintains appropriate standards of security and care.
However, Kingdom Removals Ltd shall not be liable for loss or damage arising from events beyond its reasonable control, including fire, flood, theft, vandalism, vermin, structural defects or other incidents occurring at the storage facility, except where such loss or damage results directly from the negligence or breach of contract of Kingdom Removals Ltd.
25.6 Insurance
The storage facility maintains insurance arrangements relating to the storage operation. Customers are responsible for ensuring that the value of goods placed into storage is adequately insured. Additional insurance may be available upon request, subject to the insurer's terms and conditions.
26.1 Customers may cancel their booking by providing written notice.
26.2 Cancellation charges may apply as follows:
More than 14 days before removal – Deposit refunded unless otherwise agreed.
Between 10 and 14 days – Deposit retained.
Less than 10 days – Up to 50% of the removal charge.
Less than 48 hours – Up to 100% of the removal charge where labour and vehicles have already been committed.
26.3 Costs already incurred including:
remain payable.
Where a Customer requests a change of removal date, Kingdom Removals Ltd will make reasonable efforts to accommodate the request.
If labour or vehicles have already been allocated, reasonable administration or rebooking charges may apply.
Kingdom Removals Ltd shall not be liable for delays or failure to perform resulting from circumstances beyond our reasonable control including but not limited to:
mechanical breakdown despite reasonable maintenance.
Where such events occur we will use reasonable endeavours to complete the removal as soon as practicable.
29.1 Kingdom Removals Ltd is committed to protecting your personal information and will process your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable legislation.
29.2 We collect personal information only where necessary to provide our services. This may include:
correspondence relating to your booking.
29.3 Your information will only be used for:
responding to enquiries and complaints.
29.4 We will not sell or disclose your personal information to third parties except where necessary to:
prevent fraud.
29.5 Personal information will only be retained for as long as reasonably necessary to fulfil legal, accounting and business requirements.
30.1 Kingdom Removals Ltd aims to provide a professional and courteous service at all times.
30.2 If you are dissatisfied with any aspect of our service, you should notify us as soon as possible.
30.3 Complaints should preferably be made in writing and include:
full details of the complaint.
30.4 We aim to acknowledge complaints within five (5) working days.
30.5 We will investigate the complaint promptly and provide a written response within a reasonable period.
30.6 Nothing within this complaints procedure prevents either party from exercising their legal rights.
Neither party may transfer or assign their rights under this agreement without the written consent of the other party, except that Kingdom Removals Ltd may use carefully selected subcontractors to perform all or part of the removal where necessary.
Where subcontractors are engaged, Kingdom Removals Ltd remains responsible for the services provided under this agreement.
No variation to these Terms and Conditions shall be valid unless agreed in writing by an authorised representative of Kingdom Removals Ltd.
If any provision of these Terms and Conditions is found by a court or tribunal of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be deemed severed from the remainder of these Terms.
The remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with the accepted quotation and any written amendments agreed between the parties, constitute the entire agreement between Kingdom Removals Ltd and the Customer.
No verbal statements or representations shall form part of the contract unless confirmed in writing.
Any notice required under these Terms shall be given in writing by:
or personal delivery.
Notices sent by email shall be deemed received on the next working day unless the sender receives notification that the email has not been delivered.
These Terms and Conditions and any contract between Kingdom Removals Ltd and the Customer shall be governed by and interpreted in accordance with the laws of Scotland.
The Scottish courts shall have exclusive jurisdiction to hear any dispute arising from these Terms or from any services provided by Kingdom Removals Ltd, except where applicable consumer legislation provides otherwise.
Nothing in these Terms excludes or limits any statutory rights available to consumers under the Consumer Rights Act 2015 or other applicable legislation
Kingdom Removals Ltd
Registered Office
3B Ormiston Terrace
Edinburgh
Operational Headquarters
10 McLean Place
Whitburn
EH47 0AF
Company Registration Number: SC735170
VAT Registration Number: 287831557
Email: info@kingdomremovals.com
Website: www.kingdomremovals.co.uk
By accepting our quotation, paying a deposit or instructing Kingdom Removals Ltd to undertake the services described in our quotation, you confirm that:
You have read these Terms and Conditions in full.
You understand and accept these Terms and Conditions.
You agree that these Terms form part of the contract between you and Kingdom Removals Ltd.
You confirm that the information you have provided regarding your removal is accurate to the best of your knowledge.
You acknowledge that where storage is arranged through Kingdom Removals Ltd, it is provided by an independent third-party storage provider whose own terms and conditions apply during the storage period.